Global Knowledge expands availability of ITIL courses to entire
European region
London, 4. June 2007 Global Knowledge,
Europe’s largest provider of training and enterprise learning
services, has announced the availability of its ITIL Service
Management courses throughout the region.
Customers from all over Europe will now be
able to take advantage of Global Knowledge’s expertise in ITIL to
develop their own skills in the popular methodology. A full
schedule of ITIL courses will be available in all 11 countries in
which Global Knowledge has training centres – the UK, Ireland,
France, Netherlands, Belgium, Germany, Austria, Spain, Sweden,
Denmark, and Norway.
Global Knowledge has extensive experience of
delivering ITIL training and has been running courses and special
ITIL training projects for customers for many years, mainly in the
UK, Netherlands and Germany.
“With courses now available right across
Europe, many more Global Knowledge customers will now be able to
develop their ITIL capabilities”, says Alexander Hudson, European
Product Director for IT and Business Skills. “Global
Knowledge always listens to customers and responds to their needs.
In recent months we have noted the growing interest in ITIL amongst
our enterprise clients. By making our ITIL courses available right
across Europe, we are giving them the opportunity to develop their
service management capabilities and increase their ability to meet
best practice standards in every aspect of their service
delivery”.
The European-wide roll-out of ITIL courses is
part of Global Knowledge’s on-going expansion of its professional
services portfolio. The largest European education partner for both
Cisco and Microsoft, Global Knowledge is the clear leader in IT
training, and also offers education in other practices and
methodologies including COBIT, PRINCE 2, and PMI-certified Project
Management.
Now that ITIL version 3 is at hand, Global
Knowledge is in the process of updating courses to the new version
in local language. As well as specific courses introducing those
new to ITIL to its structure and methods, there will be courses
designed to help ITIL practitioners transition from version 2 to
version 3. This ensures that enterprise customers can select the
most suitable course for their teams and start benefiting from the
latest implementation of ITIL as soon as possible.
ITIL version 3 moves away from a process model
to a five-stage interlinked model that covers the complete
lifecycle of service management. It focuses more on key evolving
areas such as infrastructure management and dynamic IT services.
Hudson says that the new version of the methodology can deliver
significant benefits. “In today’s fast-moving, increasingly
competitive global economy, it is more important than ever to
ensure that your IT functions are closely attuned to meeting
business needs and taking the organisation forward. ITIL v3 can
help you to ensure that they are.”
Hudson says, “There is a great deal of
interest in ITIL version 3 and the benefits which it undoubtedly
brings to large organisations that are striving to deliver the
highest standards of service in IT. We shall be offering
dates for upgrade courses in conjunction with ITIL version 2
courses which are already on offer, along with new versions of the
foundation level courses. We expect demand for the upgrade courses
to be strong.”
Richard Pharro, Managing Director of the APM
Group, the specialist accreditation, certification and
qualification organisation that administrates ITIL worldwide, who
attended the recent launch of Global Knowledge’s ITIL version 3
course in the UK, indicated that new SME foundation exams will be
available from the 11th June 2007 and higher level qualifications
will follow in the next few months. Global Knowledge plans to offer
these to its customers as soon as they become available.
In addition to their own delivery
capabilities, Global Knowledge also works through partners for the
delivery of more specialised and advanced ITIL training giving them
further worldwide reach into USA, Japan, South Africa, the Middle
East, Portugal, Brazil, Slovenia, Mexico, and India.
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About Global Knowledge
Global Knowledge is Europe’s leading provider
of learning services for IT and management professionals. The
company offers a broad array of hands-on IT, project management,
and professional skills training featuring proprietary core and
custom curriculum as well as content from leading companies,
including Cisco, Microsoft, Nortel, Oracle, and Red Hat as well as
generic networking, security, VoIP and wireless courses. Our
management curriculum includes project management, professional
skills, business analysis, and ITIL training. Delivered in
classrooms, at private facilities, or over the Internet, Global
Knowledge has helped many blue-chip companies, organizations and
government agencies leverage learning to turn knowledge into
productivity for employees, customers, and channel partners.
Founded in 1995, Global Knowledge employs more than 1100 people
worldwide and is headquartered in Cary, N.C and EMEA headquarters
in Wokingham, UK. The company is owned by New York-based investment
firm Welsh, Carson, Anderson, and Stowe.
Learn more at www.globalknowledge.net
Contact:
Felicity Bryant
felicitybryant@globalknowledge.net
Tel no: 0118 912 1853